Service

Service tenet: Provide users with "sincere, professional, timely and continuous" quality services

Offering 24/7 Free One-To-One Testing Machine Servince and Support.

Pre-sales service:

Any service request will be replied within 12 hours, and put forward handling opinions and solutions as soon as possible.

HORIZON owns a 10 years team focusing on packaging testing instruments. We will provide prompt and professional service.

After-sales Service: 

1. Free on-site training.

2. During the warranty period, the product will provide free maintenance if there is any quality problem.

3. Provide lifetime technical services for products outside the warranty period. If maintenance is required, only the material fee will be charged.